INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can I return or exchange a product?

Answer: Absolutely! We have a hassle-free return policy. If you’re not completely satisfied with your purchase, you can return it within 7days of receiving it, provided the product is unused and in its original packaging. For defective or damaged items, please contact us immediately, and we’ll resolve the issue swiftly.

REFUND AND RETURNS POLICY

Do you offer advice on pool maintenance?

Yes, we’re here to help! Our website features a growing library of pool care tips, guides, and troubleshooting advice. If you have a specific question, feel free to reach out to our team—we’d be happy to provide expert guidance to keep your pool in top shape.

What are your shipping costs?

We offer affordable and transparent shipping rates based on the size and weight of your order, as well as your location. For detailed shipping costs, you can view the breakdown at checkout before completing your purchase. We also offer free delivery on orders exceeding a specified amount—check our promotions for details!

How long does delivery take?

We aim to deliver your order as quickly as possible. Delivery times typically range between 2 to 5 business days, depending on your location within South Africa. Once your order is dispatched, you’ll receive a tracking number to monitor its progress.

 

What products does PoolQuip Online offer?

At PoolQuip Online, we offer a wide range of pool care essentials, including pool cleaners, chemicals, pumps, filters, accessories, and more. Whether you're looking to maintain your pool’s sparkle or upgrade your pool equipment, we've got you covered with top-quality, trusted products.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS